Policies & Procedures

Online orders are sent throughout Pakistan through registered courier & cargo services.

Freight costs are calculated at checkout based on the delivery address and total order weight and dimensions.

Steps in online order

  1. Demand initiation & inquiry
  2. Agreeing on quality, sizing, pricing & delivery time line.
  3. Start of order processing after getting 50% of total order payment
  4. Sharing of pictures, videos on completion & before delivery.
  5. Delivery & cargo
  6. Pick up & feedback

Order processing time & delivery

Expected processing times vary depending on the products ordered, size of the order, customization level & order payment from customer.

It may range from 3 to 30 days.

If you require your product urgently please contact our customer representative or call our respective showroom to enquire about that specific product/s before ordering.

All goods are carefully packaged and, while we are not responsible for transit damage, we are happy to assist with claims to the courier company where we can. Should your goods arrive damaged, please contact our customer representative within seven days.

We recognise the importance of protecting the privacy of information collected about visitors to our web site, in particular, information that is capable of identifying an individual (“personal information”). Our Privacy Policy governs the manner in which your personal information, obtained through the web site, will be dealt with. It should be reviewed periodically so that you are updated on any changes.

We only will share marketing campaigns after getting approval from customers.

Your satisfaction means everything to us. We accept order cancellations and change-of-mind returns where the terms below are met. Please read the details of our product-specific policies below and contact our customer representative  with details of your order if you wish to arrange a cancellation, refund or exchange.

NOTE: Our office hours are 10am-7pm Monday to Friday. Email enquiries are generally responded to within one working day.

Packaged products

  • We will accept order cancellations on packaged products that have not yet been shipped. Once the product is shipped no cancellation will be entertained.
  • Wrong or damaged products can be returned within 7 days for a full refund exclusive of shipping
  • Products must be returned in their original packaged condition
  • We will not accept change-of-mind returns on clearance items, special orders or altered goods
  • We will credit or replace any faulty product in accordance with our Warranty.

Product cut from rolls

  • We will accept order cancellations on cut roll products that have not yet been cut
  • Change-of-mind returns and exchanges are not available on fabric and other products cut from rolls
  • Whilst we do our best to show color samples in their true color, these may look different on various screens and we do not accept returns or exchanges for inexact color representations. If you are looking for an exact color match we strongly recommend ordering a free video lookup, before purchasing
  • We will credit or replace any faulty product in accordance with our Warranty.

Custom Made Products

  • We will accept order cancellations on custom made products that have not yet started production. Once production starts, custom orders cannot be cancelled.
  • We are not responsible for inaccurate measurements or other details entered by the customer. Where a customer has made an error in a fulfilled order, we will do our best to correct it wherever possible. In such cases applicable materials, manufacturing and freight charges will apply
  • Whilst we do our best to show colour samples in their true colour, these may look different on various screens and we do not accept returns or exchanges for inexact colour representations. If you are looking for an exact colour match we strongly recommend ordering a free video lookup, before purchasing
  • We will credit or replace any faulty product in accordance with our Warranty.

Product prices do not include freight costs, fitting charges & any additional accessories cost. Further, gladly we don’t includes in our cost any measurement or per order consultation cost. Freight is to be calculated at checkout based on the delivery address and total order weight and dimensions.

Occasional promotion & gift items will not be included in main product cost. Compliments will be on us!

The status of all past orders and returns can be checked by logging in and going to your account or using your order number, billing last name and email address on our orders and returns lookup.

Site registration is completely optional. Registration may include submitting your name, email address, address, telephone numbers, option on receiving updates and promotional material and other information. You may access this information at any time by logging in and going to your account.

We warranty everything we sell for seven days against faulty workmanship and materials (excludes normal wear and tear and misuse). Please contact our customer representative if you are unhappy with any aspect of the service or products we have supplied to you. Where you provide us with measurements or choose fabrics, and the products we supply comply with those measurements or fabric selections, you are responsible for ensuring that the measurements are accurate and the fabrics you choose are suitable for your decorative needs.

Note: Some natural fabrics (Calico etc) have slight imperfections, weave, seeds and colour variances. These natural variations are not flaws or defects and will not be covered by warranty, provided they are within reasonable tolerances for those products.

Further slight color variations might be expected due to light effect, specially in case of online purchase. You are recommended to ask for video of products before finalization of any order with us.

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